Our story

Built by people who got ignored

Maintaro started with a blocked drain, a letting agent who said "your message got lost", and a flat that smelled of damp for six weeks. We built the tool we wish the property manager had.

Why we built this

We came to this from the tenant side

A boiler packed up in October, we reported it the usual way, and then nothing for weeks. When we finally chased it, the letting agent said the message had got buried. By then it was a full emergency callout rather than the routine service it should have been.

The letting agent wasn't being difficult. They were just managing a lot of properties across WhatsApp, email, and phone calls with no real system. Something was always going to fall through. It just happened to be ours that time.

"We started building Maintaro because the fix felt obvious. A single place for every request, visible to everyone involved, with updates that go out automatically. The boiler still gets serviced. The tenant gets heat. Nobody ends up on a panicked evening call."

— Oliver, Maintaro

That's the outcome we're working towards.

3 wks

Time before first response

£2,400

The repair bill that followed

40+

Properties the agent was managing

This isn't a one-off. The same pattern shows up across the UK rental sector: requests get lost, tenants don't get updates, landlords don't know something is urgent until it's a crisis. The problem isn't people. It's the absence of any real system.

Maintaro is what that letting agent needed. A single place for every request, with automatic tracking, contractor assignment, and status updates that go out without anyone having to remember.

What we believe

The principles behind every decision

We've been on the tenant side of a broken system. These aren't values from a brand workshop.

📋

Every request deserves a paper trail

If it wasn't logged, it didn't happen. Timestamped, categorised, tracked to completion — for everyone's protection.

🏠

Residents aren't an afterthought

Tenants report issues in plain language via web, email, or text — no app, no login, no friction. Visibility is a basic expectation, not a premium feature.

⚖️

Compliance should be automatic

Awaab's Law deadlines, Gas Safe expiries, Section 11 obligations — these shouldn't require a calendar reminder. The platform handles it.

📐

Simple beats feature-rich

The best maintenance system is the one that actually gets used. We'd rather build one thing well than add features that end up ignored.

🔒

GDPR-first, not an afterthought

EU-hosted (Frankfurt). Encrypted in transit and at rest. Your data is yours — we don't analyse it or sell it, and you can export everything in one click.

💷

Pricing that doesn't punish growth

No per-user fees. No tiers designed to trap you. Portfolio-based pricing from £29/month — clear before you commit, fair as you scale.

Early Access

Be part of fixing this

Join property managers getting early access to Maintaro. No more requests lost in WhatsApp. No more tenants chasing for updates.

Every request logged, tracked, and resolved
Automatic SLA tracking and deadline alerts
3 months free for waitlist members — no card required

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