Everything you need to run compliant maintenance
Built for UK landlords managing 1–100+ properties. One system for repairs, contractors, compliance, and tenant communication.
Core Features
Unified maintenance workflow
Everything from request to completion in one place — no more chasing WhatsApp threads.
Multi-channel intake
Tenants report issues via tenant portal, email, or SMS. Everything lands in your unified inbox with automatic timestamps and categorisation.
- Tenant portal for self-service reporting
- Email forwarding to create jobs automatically
- SMS integration for urgent reports
- Photo uploads attached to each job
- Automatic priority assignment
Smart job management
Track every repair from report to completion with full visibility and automatic updates.
- Visual Kanban job board
- Status tracking end-to-end
- Job notes and internal comments
- Tenant approval workflows
- Photo evidence at every stage
Tenant communication hub
Keep tenants updated automatically. All communication logged and searchable for compliance.
- Automatic acknowledgment messages
- Real-time status updates
- Contractor arrival notifications
- Completion confirmations
- Full message history per property
Contractor database
Store all contractor details, certificates, job history, and performance ratings in one place.
- Contact details and specialties
- Gas Safe & electrical certificate storage
- Certificate expiry reminders
- Job history per contractor
- Performance ratings and notes
Compliance & Legal
Built for UK regulations
Stay compliant with Awaab's Law, Decent Homes Standard, and council requirements — automatically.
Never miss a deadline again
Set legal response times and get automatic reminders before deadlines expire. Awaab's Law 14-day timers start the moment a damp report lands in your inbox.
- Emergency repairs: 24-hour tracking
- Awaab's Law: 14-day damp investigation timers
- Routine repairs: 28-day tracking
- Delay documentation with reason codes
One-click compliance reports
Generate compliance reports for council inspections instantly. Every action is timestamped and documented — ready for tribunal if needed.
- Full repair history per property
- Timestamped communication logs
- Export to PDF or CSV — council-ready formatting
- SLA compliance reports with breach analysis
Bank-level encryption, EU data residency
AES-256 encryption at rest, TLS 1.3 in transit, and UK-based data centres. Keep records for as long as UK law requires.
- AES-256 encryption at rest
- GDPR compliant, UK-based data centres
- Automatic backups
- 7-year record retention
Portfolio Management
Scale from 1 to 100+ properties
Organise properties, track spending, and spot patterns across your portfolio before they become expensive problems.
Property profiles
Complete property records with maintenance history, documents, and tenant information.
- Property details and photos
- Full maintenance history
- Certificate storage (EPC, Gas Safe, EICR)
- Tenant contact details
- Custom property tags
Cost tracking & budgets
Track spending per property, contractor, or repair type. Spot expensive properties before they eat into profits.
- Cost per job tracking
- Monthly/annual spending reports
- Budget alerts per property
- Contractor cost comparison
- Tax-ready expense exports
Pattern detection
Identify recurring issues and problem properties automatically.
- Recurring repair alerts
- High-maintenance property flags
- Seasonal issue tracking
- Cost anomaly detection
Portfolio analytics
Understand your portfolio health with visual dashboards and reports.
- Active jobs overview
- SLA compliance rates
- Average resolution times
- Cost per property benchmarks
- Custom date range reports
Automation
Save hours with smart automation
Let Maintaro handle the repetitive tasks so you can focus on growing your portfolio.
Smart notifications
Get the right alerts at the right time. Email, SMS, or in-app notifications.
- New repair request alerts
- SLA deadline warnings
- Certificate expiry reminders
- Job completion notifications
- Budget threshold alerts
Automatic workflows
Set up rules to automatically assign, categorise, and track repairs.
- Auto-assign by property or repair type
- Automatic priority assignment
- Template responses for common issues
- Scheduled maintenance reminders
Email integration
Forward repair requests to Maintaro and they become jobs automatically.
- Unique email address per property
- Automatic job creation from emails
- Photo attachment extraction
- Email thread preservation
Future integrations
Coming soon: connect Maintaro to your existing property management tools.
- Accounting software (Xero, QuickBooks)
- Calendar sync (Google, Outlook)
- Payment processors
- Contractor booking platforms
How Maintaro Compares
Why landlords switch from spreadsheets
See exactly what you get with Maintaro versus the old way of managing maintenance.
| Feature | Maintaro | Spreadsheets | Paper Logs |
|---|---|---|---|
| Tenant portal for self-service reporting | |||
| Automatic SLA deadline tracking | |||
| Awaab's Law 14-day compliance | |||
| Photo evidence storage | Manual | ||
| Contractor database & certificates | Manual | ||
| Audit trail export for councils | Manual | ||
| Multi-property management | Complex | Very complex | |
| Mobile access | Limited | ||
| Searchable history | Basic | ||
| Automatic backups | Manual | ||
| Cost tracking & budgets | Manual formulas | ||
| Court-ready documentation |
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